Small Moves Privacy Policy
At Small Moves, located at 2960 East Bay Drive, Largo, FL 33771, we are committed to protecting the privacy and security of information collected from those who use our site and moving services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit smallmoversfl.com or engage with our services as a residential or commercial moving client in the Tampa Bay region.
Information We Collect
We collect various types of information in connection with the services we provide, which can be categorized as follows:
- Personal Identification Information: This includes information you voluntarily provide to us when requesting a quote, booking a service, or contacting us. Examples include your name, email address, phone number, physical addresses relevant to your move (e.g., origin and destination), and payment information.
- Moving Service Details: Information related to your move, such as desired moving dates, inventory of items to be moved (including specialized handling requirements for delicate items), packing and crating needs, and any specific service instructions.
- Website Usage Data: When you visit our site, we may automatically collect certain information about your device and browsing actions. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
- Communications: Records of our correspondence if you contact us via phone, email, or our website's contact forms.
How We Use Your Information
The information we collect is used to provide, maintain, and improve our moving services. Specifically, we use your data to:
- Provide accurate moving quotes and estimates.
- Schedule, coordinate, and execute your residential or commercial move.
- Process your payments for services rendered.
- Communicate with you regarding your service requests, bookings, and any updates.
- Respond to your inquiries, questions, and feedback.
- Improve our website, services, and customer experience.
- Comply with legal obligations and enforce our terms and conditions, including our duties as an intrastate non-hazmat licensed carrier and authorized household goods carrier.
- For internal record keeping and administrative purposes.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing), or servicing you, provided that these parties agree to keep this information confidential and comply with data protection laws.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Our website uses industry-standard encryption for data transmission to protect sensitive information transmitted online. We also protect your information offline; only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information.
Your Data Protection Rights (GDPR Compliance)
While Small Moves primarily serves the Tampa Bay region within Florida, we are mindful of global data protection best practices. Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access: Request copies of your personal data we hold.
- Rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: Request that we erase your personal data, under certain conditions.
- Restrict Processing: Request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: Object to our processing of your personal data, under certain conditions.
- Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us using the information provided below if you wish to exercise any of these rights.
Changes to This Privacy Policy
Small Moves may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our site. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us:
- By Mail: Small Moves, 2960 East Bay Drive, Largo, FL 33771